Shipping Info

COVID-19 - Shipping Notice

 

Due to the pandemic, orders are taking longer than expected to arrive. We would like to keep you assured that we are still shipping orders the following working day. Postal services are working very hard as are international customs, however due to a shortage of staff with our delivery partners and reduced transport links, there are uncontrollable delays.

We expect orders to the UK to arrive within 1-2 weeks, as we send via Royal Mail 24(First Class)

We expect International orders to arrive within around 3-4 weeks.

These delivery dates have been estimated based on the average delivery times thus far. As you are aware, the situation changes daily, and is different depending on each country. 

We would highly recommend using our express shipping method at this time especially.

 We thank you for your patience, understanding and continued positive support.

 

Take care and stay safe!

 

The VOID Homme Distribution Team

 

 

Frequently Asked Questions:

Where do we ship?

We ship internationally! Just enter your address into our checkout form.

When will you ship my order?

We aim to have your order processed within 1 to 2 business days. It will then be dispatched, however, please allow extra time for your order to be processed during public holidays and busy periods.

Customs and Postal Service may also require extra time to work on the processing / delivery during peak season.

After the goods are dispatched, how long does for standard shipping to deliver the package?

For orders within the UK, the orders are usually delivered within 1-2 business days of dispatch.

For international orders, the estimated delivery time can vary between countries, however, on average it will normally take 5-7 business days.

How can I track my order?

Tracking is only available using our express shipping method for international orders. Our standard shipping does not include tracking information. Your tracking information will be sent via your email. If you have any queries, don’t hesitate to contact us.

For UK orders, tracking is only available with our First Class Tracked shipping option.

What are your shipping options?

UK

We currently offer the following shipping option for the UK:

  1. Royal Mail 24 (First Class)

International Orders:

We offer two international shipping options:

  1. Standard (This service is untracked)
  2. Express & Fully Tracked (Recommended)

Shipping rates are calculated at checkout once your delivery address is entered.

My order has still not arrived, where is it?

If you have not received your item or there is a problem with your order, please contact us immediately. There may be some unexpected delays with customs.

Please note:  On busy occasions, worldwide orders may take up to 30 days to arrive after dispatched. If orders are undelivered within that timeframe, please ensure you contact us to resolve this issue. 

Import Taxes & Duties

Some countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments that you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination country. Thus, the recipient is responsible for the custom fees.

You can always message us anytime regarding your order(s) and we will get back to you as soon as possible at support@void-homme.co.uk

Notice

Please note that we cannot take responsibility for orders which do not arrive due to incorrect or incomplete shipping information.